LiveChat
LiveChat is a WordPress plugin that enables real-time communication with your website visitors. It helps improve customer service and boost sales by allowing instant responses to queries. With AI integration, LiveChat offers intelligent chatbots and automated responses to enhance user engagement and support efficiency.
✨AI Features
❇️Core Features
✨AI Features
- ✨Knowledge Integration: Ensure responses are accurate, consistent, and on brand by feeding LiveChat with your knowledge sources.
- ✨Chat Summary: Get a quick summary of chats without reading the entire transcript, highlighting key points efficiently.
- ✨Reply Suggestions: Benefit from AI-powered reply suggestions for faster, more accurate responses.
- ✨Text Enhancement: Speed up replies by expanding, rephrasing, or summarizing messages and adjusting the tone as needed.
- ✨Tag Suggestions: Automatically tag chats to simplify your workflow and save time.
- ✨Weekly Summaries: Read 1,000 chats in 30 seconds with weekly summaries of the most popular questions.
❇️Core Features
- ❇️Targeted Messages: Automatically send messages to engage inactive shoppers on specific pages like the checkout.
- ❇️Personalization: Customize chat colors, messages, and themes for both desktop and mobile experiences, including adding team photos.
- ❇️Quick Replies: Set up predefined responses to answer repetitive questions quickly.
- ❇️Chat Tags: Create tags to organize and streamline communication.
- ❇️Multiple Chat Windows: Handle multiple chats across different pages efficiently.
- ❇️24/7 Customer Support: Provide round-the-clock support with messages stored for later response during off-hours.
- ❇️Compatibility with WordPress Builders: Works seamlessly with Elementor, Divi, WordPress Page Builder, Beaver Builder, and more.
- ❇️Ecommerce Integration: Partnered with major platforms like WooCommerce, BigCommerce for WordPress, and Ecwid Ecommerce Shopping Cart.
- ❇️Third-Party Integrations: Integrates with popular apps and services such as Zendesk, Messenger, HubSpot CRM, WhatsApp, Mailchimp, and Salesforce.
- ❇️User Engagement: Chat widget allows visitors to initiate chats, receive chat invitations, and use it as a contact form or mailing list sign-up.
💵 Pricing & Plans
- Free Plans: 14 days free trial
- Monthly Plans: From $24/mo to $69/mo
- Annual Plans: From $20/mo to $59/mo
- Lifetime Plans: N.A.
- Refund: N.A.
- Get the Full Pricing and Plans Details
🤔 Frequently Asked Questions
What features does LiveChat offer?
LiveChat offers features like real-time chat, chat transcripts, chat routing, canned responses, and integration with various third-party apps and services.
Can I customize the chat widget to match my website's design?
Yes, LiveChat allows you to customize the chat widget's appearance, including colors, themes, and branding to match your website's look and feel.
How is AI integrated into LiveChat?
LiveChat uses AI to provide features like chat summaries, automated responses, and tag suggestions, helping to streamline customer interactions and improve support efficiency.
What are the primary benefits of using LiveChat for customer support?
LiveChat enhances customer support by enabling real-time communication, improving response times, and increasing customer satisfaction through instant assistance.
How does LiveChat integrate with other tools and platforms?
LiveChat easily integrates with various CRM systems, email marketing tools, and e-commerce platforms, allowing businesses to streamline their customer interactions and manage communications effectively.
